Our Terms and Conditions

These Terms and Conditions govern your use of the Silversands Casino platform at silversands-aud.com. We have written them in plain language so you know exactly where you stand before you play. Please read them carefully and keep a copy for your records.

Accepting Our Terms

By registering an account, ticking the acceptance box or simply placing a bet on our platform, you confirm that you have read, understood and agreed to be bound by these Terms and Conditions. The agreement takes effect from the moment your account is created and remains in force for as long as your account stays open.

If you do not accept any part of these terms, you must not register or play. We recommend you check this page each time you log in, because the version displayed here is the version that applies to your play.

Who Can Register

Eligibility and one account rule

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher. Players residing in the United States, United Kingdom, Netherlands, France, Belgium, Italy, Spain, Denmark, Sweden, Israel or Iran may not open or hold an account with us.

One account per person, per household, per IP address and per payment method. Duplicate accounts may be closed and balances forfeited.
You must provide accurate, current and complete information during registration.
You are responsible for keeping your login details confidential. Activity under your credentials is deemed to be yours.
Before your first withdrawal we will verify your identity (KYC): photo ID, proof of address and payment method verification. Processing takes 24 to 48 hours.

Deposits and Withdrawals

Payment rules

We accept PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton and the cryptocurrencies Bitcoin, Ethereum, Litecoin, Tether and Dogecoin. The minimum deposit and minimum withdrawal are each 75 AUD, and we apply no fees on deposits or withdrawals.

Withdrawals are processed within 24 to 48 hours after KYC clearance, subject to a maximum of 8,000 AUD per day.
Funds must be wagered at least once before withdrawal where required by anti-money-laundering rules.
You may only withdraw to a payment method registered in your own name.
An account with no login or transaction activity for 12 months or more is treated as dormant. We may apply an administration fee to dormant accounts after notifying you at your registered email address, and we will close a dormant account after 24 months of inactivity.

How Our Bonuses Work

General bonus conditions

Bonus offers, including welcome packages, cashback, reload bonuses, free spins and tournaments, each carry their own promotional rules published alongside the offer. The general conditions below apply to every bonus unless a specific promotion states otherwise.

Bonuses must be wagered the number of times stated in the promotion before winnings can be withdrawn.
While a bonus is active, the maximum bet per spin or round is limited to the amount stated in the promotion. Exceeding it may void the bonus and any winnings.
Certain games may be excluded from bonus wagering; the game list appears in each promotion's terms.
Bonuses expire after the validity period stated in the offer, typically 30 days, after which unused bonus funds and winnings are removed.
Bonus funds are not withdrawable cash and carry no independent value.
We may decline, revoke or reclaim a bonus where we reasonably believe the promotion has been misused.

Conduct We Do Not Allow

We expect fair play from everyone. The following conduct is strictly prohibited and may result in account closure, forfeiture of balances and permanent exclusion from our platform.

Fraud, dishonesty or providing false information at any stage.
Chargebacks or reversing deposits through your bank or payment provider.
Opening multiple accounts to claim bonuses more than once, or any other form of bonus abuse.
Collusion with other players or exploiting software errors and malfunctions.
Use of bots, automated tools or third-party software to gain an unfair advantage.
Using a VPN, proxy or similar tool to disguise your location and access our platform from a restricted country.

Setting Limits and Self-Exclusion

Your tools and our obligations

Gambling should stay a form of entertainment, never a way to make money or escape problems. Within your account settings you can set deposit limits, loss limits and session reminders, and turn on reality checks that notify you how long you have been playing.

You may self-exclude for a fixed period or permanently at any time by contacting our support team, available 24/7 via live chat or [email protected].
Once a self-exclusion is in place we will not send you marketing material, and the decision cannot be reversed before the chosen period ends.
If we notice signs of gambling harm, we are entitled to contact you, suggest limits or exclude you from the platform.
Free, confidential help is available in Australia from Gambling Help Online or by calling 1800 858 858.

Closing Your Account and Complaints

You may close your account at any time by contacting support. Provided your identity is verified and there are no pending investigations, we will return your remaining balance using your registered withdrawal method.

If you have a complaint, contact our support team first. We will acknowledge your complaint promptly and aim to resolve it within a reasonable time. If you are not satisfied with the outcome, you may escalate the matter under our internal complaints procedure.

These terms are governed by the laws applicable to our licence issued by the Anjouan Licensing Authority (licence number ALSI-102404011-FI3). Where dispute resolution through our support channels fails, you accept the dispute process set out under that licence.

When We Update These Terms

We may amend these Terms and Conditions at any time to reflect changes in law, our licence conditions, our products or responsible gambling obligations. Updated terms are published on this page with a revised effective date.

Material changes will be notified to you by email or by a notice shown when you next log in. If you continue to use your account after the effective date, the updated terms apply to you. If you disagree with a change, you may close your account before that date without penalty.

Frequently Asked Questions

How old do I have to be to play at Silversands Casino?

You must be at least 18 years old, or older if the legal gambling age in your jurisdiction is higher. We verify your age during KYC before your first withdrawal.

Can I hold more than one account?

No. We allow one account per person, per household, per IP address and per payment method. Duplicate accounts may be closed and balances forfeited.

How long do withdrawals take?

Withdrawals are processed within 24 to 48 hours after your identity verification is complete, subject to a daily maximum of 8,000 AUD.

Can I reverse a self-exclusion?

No. Once a self-exclusion is in place it cannot be lifted before the chosen period ends, and we stop all marketing to you for that period.

How will I know if the terms change?

We notify you of material changes by email or an on-screen notice at your next login, and the updated terms take effect from the date shown on this page.