Your Privacy at Silversands Casino
This Privacy Policy explains what personal information we collect when you play at Silversands Casino, why we collect it, who we share it with, and the choices you have. It applies to every visit to silversands-aud.com, whether you browse the site or hold a registered account with us.
What Personal Data We Collect
We collect only the information needed to run your account, meet our legal obligations and keep the platform safe. Depending on how you use the site, that includes the categories listed below.
- Identity data: full name, date of birth, email address, phone number and residential address.
- Verification documents: copies of your ID, proof of address and proof of payment method, required before your first withdrawal.
- Transaction data: deposits and withdrawals, payment method details, crypto wallet addresses and wagering records.
- Technical data: IP address, device type, operating system, browser type and approximate location.
- Gameplay behaviour: games played, bet sizes, session times, bonuses claimed and tournament entries.
- Marketing preferences: whether you opted in to promotions, and which channels you prefer.
How We Use Your Data
Every use of your data maps to a specific purpose. We do not sell your information, and we do not use it for anything beyond the purposes set out here.
- Creating and administering your player account.
- Verifying your identity under our KYC obligations, which we complete within 24-48 hours of receiving your documents.
- Processing deposits and withdrawals through methods such as PayID, Visa, Skrill and Bitcoin.
- Preventing fraud, money laundering and account sharing.
- Monitoring play for responsible-gambling indicators, including deposit and loss limits you set.
- Sending you promotional offers, only where you have consented, such as our weekly 20% cashback and weekend reloads.
- Meeting legal and regulatory obligations under our Anjouan licence.
Our Legal Bases for Processing
Contract. We process your identity and transaction data to open your account, process your payments and deliver the services you signed up for, including the 200% welcome bonus up to 150 AUD with the code SILVER200.
Legal obligation. Gambling regulations require us to verify your age and identity, keep transaction records for at least five years and report suspicious activity to the relevant authorities. We cannot offer you play without this processing.
Legitimate interest. We use device, IP and gameplay data to detect fraud, block bonus abuse and secure the platform, because keeping Silversands Casino safe is in your interest and ours.
Consent. Marketing communications and non-essential cookies run only on your explicit consent. You can withdraw that consent at any time without affecting your ability to play.
How Long We Keep It
We hold each category of data only as long as we need it. Transaction and KYC records carry a regulatory minimum of five years, while marketing data disappears when you ask it to.
| Data category | Retention period |
|---|---|
| Identity and account data | While your account is active, then 5 years for regulatory records |
| KYC verification documents | 5 years after account closure |
| Transaction and wagering records | Minimum 5 years under AML rules |
| Marketing preferences | Until you withdraw consent or unsubscribe |
| Technical and device logs | Up to 12 months for security analysis |
Who We Share Data With
We share your data only with parties who need it to deliver our service, and always under strict contractual confidentiality terms. Those categories are listed below; no third party may use your data for their own marketing.
- Payment processors handling your deposits and withdrawals, including card schemes, e-wallet providers and crypto gateways.
- KYC and AML verification providers that confirm your identity documents.
- Game and platform providers that receive your account ID to load balances and sessions.
- Regulators and law enforcement, where disclosure is legally required.
- Analytics and IT service providers that help us run and secure the site.
Your Rights Over Your Data
You control your personal information. Contact us at [email protected] or via 24/7 live chat to exercise any of these rights; we respond within 30 days.
- Access: get a copy of the personal data we hold about you.
- Rectification: correct data that is inaccurate or incomplete.
- Erasure: ask us to delete data we no longer have a legal reason to keep.
- Portability: receive your data in a machine-readable format.
- Objection: object to processing based on legitimate interest.
- Withdraw consent: stop marketing messages at any time.
- Complain: raise a complaint with the relevant data protection authority.
Cookies and Tracking
We use essential cookies to keep you logged in and your session secure, plus optional analytics and marketing cookies that run only with your consent. You can change your cookie choices at any time from the cookie banner or your browser settings. Full details, including the complete list of cookies and their purposes, are on our dedicated Cookies Policy page.
How We Protect Your Data
All traffic between your device and our servers travels over TLS encryption. Account passwords are hashed, and access to player data is restricted to staff who need it for support, payments or compliance, with every access logged.
If a data breach occurs that is likely to affect your rights, we will notify you and the relevant regulator without undue delay, and we will tell you what happened, what data was involved and what we are doing about it.
Contact Our Data Protection Officer
Questions about this policy or how we handle your data go straight to our Data Protection Officer. Email [email protected] and we will respond within 30 days. If you are unhappy with our answer, you may escalate to the data protection authority in your jurisdiction. We may update this policy from time to time; the current version is always dated on this page.
Frequently Asked Questions
Does Silversands Casino sell my personal data?
No. We never sell your data. We share it only with payment processors, KYC providers, regulators and service partners who need it to run your account, always under confidentiality agreements.
How long do you keep my transaction records?
Regulations require us to keep transaction, wagering and KYC records for a minimum of 5 years after account closure. Marketing data is deleted as soon as you withdraw consent.
Can I get a copy of all my data?
Yes. Email [email protected] or use live chat and we will provide a copy of the personal data we hold about you within 30 days.
Why do you need my ID before withdrawal?
Our licence requires identity verification to prevent fraud, money laundering and underage gambling. We complete KYC checks within 24-48 hours of receiving your documents.