Responsible Gaming at Silversands Casino
We want every session you play with us to stay a choice, not a compulsion. This page sets out, in plain English, the tools on your Silversands Casino account, the warning signs we watch for, and the free Australian services you can ring tonight if gambling has stopped being fun.
Our Commitment to Your Wellbeing
We hold a licence from Anjouan (ALSI-102404011-FI3) and we treat that obligation as more than paperwork. Player protection is built into how we run silversands-aud.com: behaviour monitoring flags sustained increases in deposit size or session length, and our team reviews those accounts proactively rather than waiting for a complaint.
Reality checks appear on screen at intervals you choose, showing your session time, net position and a one-click option to stop. Nobody from our side will ever contact you to encourage you back after you set a limit or a break. That is a promise, not a policy line.
Know the Warning Signs
Questions worth asking honestly
Problem gambling rarely announces itself. It arrives as a series of small decisions that each feel reasonable at the time. If two or more of the following feel familiar, it is worth talking to someone, whether that is us or a free counselling service.
- You chase losses, depositing again straight after a bad session to win it back.
- You hide the amount of time or money you spend gambling from family or friends.
- You borrow money, sell possessions or use bill money to keep playing.
- Your mood swings sharply with wins and losses, and gambling is the first thing you think about in the morning.
- You have tried to cut down or stop and could not manage it on your own.
- You gamble to escape stress, boredom or low mood rather than for entertainment.
- Sleep, work or relationships are taking a back seat to playing.
- You exceed the limits you set for yourself, then feel guilt or relief when you finally stop.
Tools You Can Use Today
Seven controls on your account
Every tool below is live on your account right now, and each one is free and immediate. You set them yourself under My Account, then Responsible Gaming; anything you tighten applies instantly, and we never override a limit you have chosen.
| Tool | What it does | Where to activate |
|---|---|---|
| Deposit limit | Caps the amount you can deposit per day, week or month. | My Account > Responsible Gaming |
| Loss limit | Stops play once your net losses in a period reach the figure you set. | My Account > Responsible Gaming |
| Wagering limit | Caps total bets placed in a chosen period, regardless of outcome. | My Account > Responsible Gaming |
| Session timeout | Logs you out automatically after a set number of minutes or hours. | My Account > Responsible Gaming |
| Reality checks | On-screen reminders showing session length and net result at intervals you pick. | My Account > Responsible Gaming |
| Cooling-off period | Pauses your account for a short break, from 24 hours to 30 days. | My Account > Responsible Gaming or live chat |
| Self-exclusion | Closes your account for a longer, irreversible-until-expiry period. | Support via live chat or [email protected] |
Self Exclusion, Step by Step
Durations we support
We offer five exclusion windows: 24 hours, 7 days, 30 days, 6 months, and permanent. A request made through live chat or [email protected] takes effect within 24 hours, and we confirm the start and end date to you in writing so there is no ambiguity.
- Your balance: any funds in your account are returned to you via your verified withdrawal method, usually within 24 to 48 hours.
- Open bets: wagers on pending events are settled normally and the winnings, if any, are paid out to you.
- During the exclusion: your account is locked, marketing emails stop, and we will not create a new account for you at the same details.
- Reactivation: for time-limited exclusions, the account reopens automatically on the expiry date. For permanent exclusions there is no reactivation path.
- Permanent exclusion: we also close any linked accounts we identify and add your details to our internal exclusion register.
Protecting Minors From Gambling
Age verification at our end
You must be 18 or over to hold a Silversands Casino account. We verify age at registration and again before your first withdrawal through our KYC process, which requires photo ID, proof of address and payment method verification. Accounts with mismatched or borrowed identification are closed and forfeited.
For your end, we recommend parental control software such as Net Nanny, Qustodio or CyberPatrol to block gambling sites on shared family devices, and to keep your login details and any crypto wallets out of reach of children. Never let a minor watch you play with your account open, and always log out when you finish a session.
Free Help Across Australia
Setting limits with us is one half of the picture; the other half is talking to people trained in gambling harm. These Australian services are free, confidential and available now, and ringing them does not affect your account with us in any way.
- Gambling Help Online, phone 1800 858 858, gamblinghelponline.org.au, free 24/7 counselling and web chat.
- Lifeline Australia, phone 13 11 14, lifeline.org.au, crisis support if gambling is affecting your mental health.
- Gamblers Anonymous Australia, gamblinghelponline.org.au/gamblers-anonymous, free peer support meetings nationwide.
- Relationships Australia, 1300 364 277, relationships.org.au, counselling for families affected by gambling.
Talk to Our Support Team
Our live chat runs 24/7 and our support team handles responsible gaming matters as a priority queue, not a standard ticket. Email [email protected] with the subject line Responsible Gaming and a team member will respond the same day.
You do not need to be in crisis to contact us. If you simply want a limit lowered, a reality check set up, or five minutes of someone's time to talk through your options, that is exactly what we are here for. Asking early is the strongest tool on this whole page.
Frequently Asked Questions
How long does a self-exclusion request take to apply?
We process requests within 24 hours and confirm the exact start and end dates in writing. Your balance is returned via your verified withdrawal method, normally within 24 to 48 hours.
Can I reverse a cooling-off period once it starts?
No. Cooling-off periods and self-exclusions cannot be lifted early once active. This is deliberate, so a difficult moment cannot undo a decision you made calmly.
What is the minimum age to play at Silversands Casino?
Eighteen. We verify age at registration and again through KYC before your first withdrawal, and accounts with borrowed or mismatched ID are closed.
Will you contact me with offers while I have limits set?
We stop all marketing to accounts with an active cooling-off period or self-exclusion. For limits alone you can opt out of promotional emails at any time in your account settings.
Does setting a deposit limit cost anything?
No. Every responsible gaming tool on silversands-aud.com is free, applies instantly and can only be tightened, never loosened, by our staff.